Friday, November 8, 2024 8:30 AM - 10:00 AM
Speaker: Chef Eric Ziebold READ BIO eziebold@kinshipdc.com

Be My Guest: Implementing Hospitality into Pharmacy Practice

Do you have the desire to comfort your patients? Discover how Asian and Southern hospitality relate to pharmacy practice. Learn the tools necessary to help your patients feel like they are a guest at your practice site when you implement change to transactional moments. Storytelling brings the importance of service and emotion to life during this interactive session.

Learning Objectives

At the end of this activity attendees will be able to:

• Describe the social aspects of Asian and Southern hospitality.
• Identify the similarity in opportunity between hospitality in the service industry and in medicine.
• Identify opportunities to fill transactional experiences with emotion.
• Apply hospitality features to pharmacy practice and health care.
• Identify methods you can use to be more effective engaging with people.
• Explain the three effective steps to improve your patient interaction.